SmallBizGenius Analysis
1800Petmeds receives high praise for knowledgeable and caring customer service representatives, though some customers report issues with order fulfillment and long wait times. Overall, customers appreciate the convenience and often lower prices compared to veterinary offices, but reliability can be inconsistent.
Category Breakdown
Scores based on analysis of 268 recent reviews
Customer Service
8.5/10Many reviewers rave about the helpfulness, knowledge, and friendliness of 1800Petmeds' customer service representatives. Specific representatives like Kelly, Susie, Tiffany, Iris, and Marci are frequently mentioned by name for going above and beyond to assist customers with orders, coupons, and information about pet health.
55 reviews mention thisShipping & Delivery Issues
3.5/10A significant number of reviewers report problems with shipping and delivery, including delays, lost orders, and lack of communication. Some customers mention paying for expedited shipping but not receiving their orders on time, while others describe orders being cancelled without explanation or notification.
25 reviews mention thisPrescription Processing
5.0/10Several reviewers express frustration with the prescription verification process, citing delays in contacting their vets and difficulty getting prescriptions approved. Some customers report having to contact their vets multiple times to expedite the process, leading to delays in receiving their pet's medication.
15 reviews mention thisPricing & Value
7.0/10Several reviewers mention that 1800Petmeds offers lower prices compared to their local vets, especially when combined with coupons. Some customers express gratitude for the cost savings, particularly for long-term medications like heartworm prevention.
12 reviews mention thisWebsite & Ordering Experience
6.0/10A few reviewers mention difficulties placing orders online, particularly those who are less familiar with internet processes. Some customers report long wait times to speak with a live agent over the phone, while others praise the ease of ordering and managing auto-ship subscriptions.
8 reviews mention thisPros & Cons
What Customers Love
"Every experience I have with PetMeds customer service is always TOP. NOTCH! Every single company out there could learn a lesson (or ten!) from PetMeds on how to treat customers."
"Loyal PetMeds customer for years. It's cheaper than what my Vet offers."
"A live human confirmed my online payment method update the day after I had to resort to the online process after regular hours. The rep also reinstituted Autoship for the new card."
"Always helpful with coupons and handling any pricing issues."
"The people at 1800 Pet Meds REALLY care about their customers and their pets."
Common Complaints
"I placed an order 17 days ago and it's never shipped."
"40 minute wait to talk to a customer-service rep who talked over me. Truly frustrating experience."
"I placed an order online on 1/26 and when i checked on the order status on 1/29 it showed that my order had been cancelled. No particular reason given, just said 'there was an issue with this order'."
"After 4 days they still had not contacted my vet to verify the prescription."
"I also experienced problems trying to change my address after I moved. I changed my address multiple times online and it never went through, so I had to create a new account."
Common Questions About 1800petmeds
Answers derived from customer review patterns
Is 1800Petmeds legit and trustworthy?
1800Petmeds has a mix of reviews, with many customers praising their experiences and others reporting significant issues. Many customers have had positive experiences with customer service, citing representatives who are knowledgeable and go the extra mile. However, a significant number of reviewers report problems with shipping delays, cancelled orders, and difficulty reaching live agents. While the company is a legitimate online pharmacy, the inconsistent experiences suggest that reliability can be a concern.
Based on 45 reviewsDoes 1800Petmeds have good customer service?
Customer service is a major point of discussion in 1800Petmeds reviews. Many reviewers specifically name representatives who provided exceptional service, highlighting their knowledge, friendliness, and willingness to help. However, other reviewers report long wait times to speak with an agent and difficulty resolving issues. The quality of customer service seems to vary, with some customers having outstanding experiences and others struggling to get their problems addressed.
Based on 30 reviewsIs 1800Petmeds worth it for small business?
For small businesses like animal shelters or grooming services, 1800Petmeds could offer cost savings on pet medications and supplies. Several reviewers mention that prices are often lower than those at veterinary offices, and coupons can further reduce costs. However, the reported issues with shipping delays and order cancellations could be problematic for businesses that rely on timely deliveries. Small business owners should weigh the potential cost savings against the risk of inconsistent service before making a decision.
Based on 20 reviewsWhat is 1800Petmeds' prescription policy like?
1800Petmeds requires prescriptions for certain medications, and the process of verifying these prescriptions can be a point of frustration for some customers. Some reviewers report delays in 1800Petmeds contacting their vets, leading to delays in order fulfillment. Others mention having to contact their vets multiple times to expedite the process. While the prescription requirement is standard for pet pharmacies, the execution of the verification process appears to be inconsistent.
Based on 15 reviewsWhy are orders being cancelled?
Several reviewers report having their orders cancelled without a clear explanation from 1800Petmeds. Some customers state that they received no notification of the cancellation and only discovered it when checking their order status online. The lack of communication and transparency around order cancellations is a recurring complaint, leaving customers frustrated and scrambling to find alternative sources for their pet's medications.
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